RETURNS & EXCHANGES
We are unable to cancel orders or make changes to order information once an order has been received. Please contact us at marna@theorganizedagent.com within 7 days of receiving your order if an item arrives damaged or you receive an incorrect item. If 7 days have gone by since you received the product, unfortunately, we can’t offer you a refund or exchange. All day planners are final sale and are not returnable or eligible for refund.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at marna@theorganizedagent.com.
EXCHANGES
We only replace items if they are defective or damaged, and while inventory is available. If you need to exchange it for the same item, send us an email at marna@theorganizedagent.com and send your item to:
The Organized Agent
80 Seven Hills Blvd
Suite 101-344
Dallas GA 30132
If the item you purchased in indeed defective or damaged, and has since sold out, we will issue a refund.
